We strive to make returns as simple and hassle-free as possible while maintaining fair conditions for all customers. Our standard return window is 30 days from the delivery date for most products. To be eligible for return, items must be in new condition with original tags attached and packaging unused. All components, manuals, and accessories that originally came with the product must be included in the return shipment. Products that have been installed, used, or modified cannot be accepted for return.
The return process begins by contacting our customer support team to obtain a return authorization number and specific instructions for your return. Unauthorized returns sent without this documentation may be refused at the receiving warehouse. Upon receipt of your return, our quality assurance team will examine the items to ensure they meet our return criteria. Approved refunds will be processed within 10-14 business days to your original payment method. Shipping charges from the original order are not refundable unless the return is necessitated by our mistake.
Exchanges for different sizes or colors are subject to availability and the same condition requirements as returns. If your desired exchange item is unavailable, we will issue a refund to your original payment method. Some product categories have specific restrictions, including intimate apparel, custom-configured products, and items marked as final sale. We cannot accept returns of products that have been used or show signs of wear, nor can we accept returns that don’t include all original packaging and documentation. For your protection, we recommend using a trackable and insured shipping method when returning items and retaining your shipping receipt until the return process is complete.